IMPA quality
Quality, our way of doing business
IMPA’s attention to quality is the philosophy that characterises its way of doing business.
We want to be a reference point for operators in the paint and painting equipment sector. This entrepreneurial concept focuses on the customer, not on the product. We never get tired of offering excellent products to the market, therefore our mission. From the perspective of complete customer satisfaction, the product is the final part of a system based on service and quality.
Product and process innovation
IMPA’s quality policy involves every aspect of the customer relationship and aims at responding in the best possible way to a vast range of requirements, not only functional. In fact, quality is also expressed through constant research on all fronts.
IMPA continually invests inproduct and process innovation, developing new technologies, solutions and materials, as well as more effective and safer processes and more environmentally friendly production systems.
Market coverage
Our commercial network interprets our customer’s requirements, keeping the company close to the market. The quality of our response lies in our capacity to listen.
Offering the best product for the market means understanding what the market wants and developing different products that satisfy the needs of specific sectors. Knowing how to balance functional aspects and aesthetic requirements, proposing universal solutions alongside niche products, covering diverse sectors frombuilding all'industry, from sailing crafts and yachts alla car bodywork, fire protection products and decorative wall paints, over the years have become great strengths for IMPA.
Service, assistance, partnership
Customer service is the common thread running through the company’s quality policy. IMPA’s high level of professionalism is the real added-value that it transmits to its customers and to the world of professionals. We offer ourselves as a partner, working alongside resellers with our technical, application and commercial experience.
We organise training courses for professionals, we provide technical assistance and personalised consultation on choosing and using the various products, we collaborate with the customer to develop tailored products.
Environmental protection
IMPA’s innovative and contemporary business culture makes it a company whose quality policy also focuses on environmental protection, with the clear-cut transparency of a company that has already achieved excellent results in this area.
For years we have directed our research activities towards water-based varnishes, so that today we can offer products that are safe for the user and the environment.
Since 1991, the company has been committed to “Responsible Care”, the initiative run by the European Chemical Industry Council promoted in Italy by Federchimica, focusing on environmental protection and occupational health and safety issues.
In 2006, IMPA was awarded the UNI EN ISO 14001 certificate, the international standard that recognises the effectiveness of a company’s environmental management system.